Frequently Asked Questions
We have the answers
FAQ's
What types of care do you offer?
We provide a comprehensive range of services for both children and adults including home care, paediatric care, dementia support, specialist clinical support and companionship, all tailored to each person’s unique needs.
How do you ensure safety and quality in care?
Every carer undergoes thorough interviews, background checks and compliance checks. Ongoing training, spot checks and regular performance reviews ensure consistently high standards. We would never send someone we would not entrust with caring for our own family.
How is home care regulated?
All our services are regulated either by the Care Quality Commission (CQC) or by local authority frameworks and we comply fully with all industry standards and human rights protections.
How is care tailored to individual needs?
We build bespoke, person-centred care plans through close collaboration with you and your family. Needs are reviewed regularly and the plan adapts as circumstances change.
What does the assessment process look like?
It begins with a friendly, no-pressure chat, followed by a home visit to understand your needs including medical, environmental and routine considerations.
How do you communicate with families and professionals?
We work collaboratively with parents, schools, therapists, NHS professionals and local services to create a well-rounded care environment.
What funding or payment options are available?
Care can be funded privately, via NHS or local authority arrangements, self-funding or direct payments. We are happy to help you navigate your funding options.
How often will my care plan be reviewed?
Care plans are reviewed at regular intervals, and adjustments are made as needed to meet changing requirements, always in close partnership with you.
How can I provide feedback or make a complaint?
We welcome feedback at any time. Your dedicated community assessor is always available to listen, support changes and discuss concerns. If needed, we will guide you through formal pathways for complaints.
How does your care compare with institutional care?
Home care prioritises independence, comfort and personal dignity while often offering equal or better outcomes than institutional settings.